Shipping and Returns Policy

RETURN POLICY

We guarantee against manufacturer's defects for 30 days from the date of delivery on all products except for items listed in the Exception Section. Products with manufacturer warranties exceeding 30 days may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition and include all original packaging materials, warranty cards, manuals, and accessories.

SHIPPING TIMES

All orders are processed and shipped within 1 to 2 business days. Once the package has shipped, tracking information will be posted in your account. You will also receive an email notification.

EXCEPTION SECTION - ITEMS NOT COVERED UNDER THIS RETURN POLICY

Bulk Deals Section: This return policy does not apply to this section.

Gaming (includes brand new consoles and games for all systems): All gaming products come with a manufacturer's warranty unless specified otherwise in the item description. If the item is defective, the customer must contact the manufacturer. If the item is unwanted and unopened, it may be returned per our "Unwanted Returns" section.

Personal Care Items: If the item is defective, the customer must contact the manufacturer directly. If the item is unwanted and unopened, it may be returned per our "Unwanted Returns" section.

AUTHORIZATION REQUIRED FOR RETURNS

Items may be returned only with prior authorization. All shipping and handling fees are non-refundable, except in cases where the warehouse has made an error by shipping an incorrect item to the customer. In this case, please contact us to obtain a return label or request a merchandise pickup. Once the item is returned to the warehouse, a correct replacement unit will be shipped, or store credit will be issued for the full amount of the order if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within 3 days of delivery.

UNWANTED RETURNS

Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in unused condition only.

REFUSED DELIVERY

Returns falling under this category will be treated as "Unwanted Returns" and will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by refusing the delivery. Consequently, a store credit will be issued, less the 20% restocking fee and less shipping and handling fees both ways.

DEFECTIVE ITEMS

A customer must return defective merchandise at their expense within 30 days of delivery, with prior Return Merchandise Authorization number. If an exchange is not requested at the time of issuing the RMA, automatic store credit will be applied once the merchandise is returned to the warehouse.

If the return is received at our warehouse after 30 days from the original date of receipt, it will be sent back to the customer at their expense.

All reimbursements are done in the form of a company credit, which can be used towards new orders. A customer may request a refund back to the credit card used for the purchase, in which case a 5% credit card processing fee will be deducted from the total refund amount. Refunds may take 3 to 5 business days to post back to the credit card.

DAMAGED ITEMS

In the case of damage to an item during shipping, we are required to file a damage claim with the carrier and proceed according to carrier regulations before issuing any exchange, credit, or refund.

If a package arrives damaged, we must be notified within 10 days of delivery.

If an RMA (Return Merchandise Authorized Return) is shipped to us at the customer's expense and arrives damaged, the customer, as the shipper, will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for carrier inspection, which must be scheduled by the customer, for up to 14 days.

All original packaging must be kept intact by the customer to initiate a carrier claim and inspection. Please ensure your customer is aware that they must retain the original shipping box containing the carrier's shipping label and original tracking number.

Once a damage pickup is scheduled by us, most carriers will make 3 attempts to retrieve the damaged package from your customer's location for inspection. It is imperative that the item is ready for pickup the next day after the damage pickup is scheduled, as this is when the first retrieval attempt will be made.

An exchange, credit, or refund will be issued once the carrier claim is approved. Please note that a damage claim may take a minimum of 14 business days to be processed by the carrier.

TAMPERED AND PARTIAL LOSS ITEMS

If a package is received missing any part of the original order, or if it has been tampered with, a tampered claim will be filed by us, as the shipper, with the carrier upon your notification of the loss or tamper.

We must be notified of any loss or tamper within 10 days of delivery.

Once a Tampered and Partial Loss pickup is scheduled by us, most carriers will make 3 attempts to retrieve the package from your customer's location for inspection. It is imperative that the item is ready for pickup the next day after the Tampered and Partial Loss pickup is scheduled.

An exchange, credit, or refund will be issued once the carrier claim is approved. Please note that a Tampered and Partial Loss claim may take a minimum of 14 business days to be processed by the carrier.

LOST CLAIMS

If an item is lost in transit and does not arrive at its destination after being provided to the carrier by us, we will file a lost claim with the carrier once we are notified.

Please note that you must notify us of the loss of any shipment within 10 days of its shipping date.

Once we are notified that an item has been lost in transit, we will immediately file a claim with the carrier. All lost claims will be processed according to the carrier's terms and regulations. Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier. A refund, exchange, or credit may be issued only once the claim is processed and approved by the carrier.

We do not encourage placing any replacement orders for lost packages, as the item may still be delivered to your customer until the claim is processed and approved.

If a signature was required for delivery and the item was delivered and signed for, a lost claim cannot be filed.

If a signature was not requested during checkout, a lost claim cannot be filed per carrier regulations if the item is delivered without a signature or has been left at the front doorstep according to the carrier's tracking information.

IMPORTANT NOTICE

No item may be returned without prior authorization in the form of an RMA number provided by customer service.

In the case of a return without prior authorization, the item in question will either be shipped back to the customer at their expense, or at the customer's request, we may accept the item back with a restocking fee of 50% of the total merchandise value.

FACTORY RECONDITIONED ITEMS

If the item is factory reconditioned, you will see (R) next to the model number. If there is no (R) next to the model number, the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, and some items come with a 90-day manufacturer's warranty. The warranty is serviced directly by the manufacturer.